Process optimization and customization

Company

Multinational company specialising in confectionery products. With a turnover of EUR 14 billion in 2022, the organisation is the world's third largest group in the chocolate confectionery market. For the development of customised SAP solutions, it requested the support of our ABAP service.

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Goal

For business process management, the customer needs to meet a series of specific requirements to ensure high operational efficiency and process optimisation. In particular, it requires customised solutions to enhance the functionality of the SAP system and configure it to perfectly fit its business processes. This involves modifying existing SAP functions or creating new customised functions to meet specific requirements.

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Solution

Tesisquare launched a service that allows the customer to maximise the value of their investment in SAP, ensuring that the system is not just a standard platform, but a strategic asset that aligns precisely with their operational and business objectives. To guarantee an efficient SAP development and customisation process in line with the customer's expectations, TESISQUARE's ABAP team follows specific methodologies designed to ensure compliance with the pre-established time and cost schedules, a high level of quality in implementing the required changes, and a significant reduction in reworks. The service is measured with specific SLAs and KPIs, for both the take-over and the release of developments within the set timeframe.

Management of the service allows a tailor-made approach that enables the customer to exploit the full potential of the SAP system, customising existing functionalities or creating new ones, while respecting budget constraints and implementing stringent procedures to ensure high-quality results.